Shipping Policy

When Will My Order Ship?
We strive to process all orders quickly! Your order will be prepared and sent out within 1-3 business days. After that, the shipping times listed above will apply.

Delivery Time
After your order has been shipped, you can expect delivery within 7 to 13 days, depending on your location and the courier service. Please note that unforeseen delays, such as customs processing or courier issues, may occasionally extend this timeframe. If your package does not arrive within this window, feel free to contact us at lunaflames.info@gmail.com, and we’ll be happy to assist you.

Tracking Your Order
Once your order is on its way, you'll receive a confirmation email containing your tracking number. Please note that it may take up to 24-48 hours for tracking information to update in the courier's system. You can monitor the progress of your shipment using the tracking link provided in your email or by clicking here.

Need Help with Your Order?
If your tracking information hasn’t been updated for some time, it’s often due to delays or errors within the courier’s system. Despite this, most packages arrive within the expected shipping times mentioned above.

If your order exceeds the estimated delivery timeframe or you encounter any other issues, we’re here to assist! Don’t hesitate to reach out to us at lunaflames.info@gmail.com for support.

Important Note
Please double-check the details of your order before finalizing your purchase. Once an order has been shipped, it cannot be stopped or canceled while in transit.

We’re always happy to help make your shopping experience smooth and enjoyable!